Customer Service Representative - Full time

CONTRATACIÓN

La contratación es modalidad contractor, es decir, se paga 100% en USD

JORNADA LABORAL

* Es un trabajo presencial en nuestras oficinas de (microcentro)

* La jornada laboral sería de Lunes a Viernes de 7:30am a 4pm EST. (8:30am a 5pm en Argentina)

HONORARIOS

USD fijos y mensuales.

Te cuento un poco sobre las tareas y el puesto:

* Answer incoming customer calls and respond to inquiries in a professional and courteous manner.

* Resolve customer issues efficiently, escalating complex cases when necessary.

* Document all customer interactions clearly and accurately in the system.

* Assist with account access, claims processing, and general troubleshooting.

* Follow up with customers to ensure their issues are resolved to their satisfaction.

* Collaborate with internal teams to improve customer service processes.

* Maintain up-to-date knowledge of company products, services, and policies.

* Perform other duties as assigned by the supervisor or manager.