Call Center Agent - Full time

Job Objective:

The Call Center Agent will be responsible for handling customer interactions and providing support, offering effective solutions and excellent customer service. This position requires a high level of English proficiency (C1) to interact with international clients, ensuring a satisfactory customer experience.

Responsibilities:

• Handle incoming calls and make outgoing calls to customers, providing assistance in English in a professional and friendly manner.
• Resolve customer inquiries, complaints, and requests efficiently and effectively, maintaining a high level of satisfaction.
• Provide technical support and guidance on products or services as needed.
• Document all customer interactions in the system, ensuring accurate case records.
• Identify opportunities to improve customer experience and provide proactive solutions.
• Adhere to quality standards for customer service, including response times and resolution metrics.
• Participate in training and updates on processes or products to maintain service quality.
• Manage and resolve customer issues swiftly, escalating cases when necessary.
• Stay updated on company policies, procedures, and promotions.

Requirements:

• C1 level of English or higher, with excellent verbal and written communication skills.
• Previous experience in call centers or customer service (preferably in bilingual environments).
• Exceptional interpersonal skills and the ability to work effectively in a team.
• Ability to resolve issues quickly and efficiently.
• Proficiency with technological tools, including CRM systems and communication platforms.
• Positive, proactive attitude with a strong customer service orientation.
• Availability to work on-site in Buenos Aires.
• Flexibility to work rotating shifts if necessary.

We Offer:

• Ongoing training in products, services, and customer service skills.
• A dynamic and collaborative work environment.
• Opportunities for professional growth within the company.
• Competitive salary and additional benefits.