Supervisor (Onsite, advanced english) - Full time

Resumen del Puesto:

We are seeking a dynamic and results-driven Multiple Accounts Supervisor to join our on-site team at Solvo. The ideal candidate will be responsible for overseeing and managing multiple client accounts, ensuring service excellence and achievement of established objectives. This role requires a strong on-site presence, fostering collaboration and providing direct support to the team.

Responsabilidades Clave:

• Account Management:Supervise and manage multiple client accounts, ensuring satisfaction and adherence to service agreements.
• Develop and maintain strong client relationships, acting as the primary point of contact.
• Monitor account performance and generate regular progress and results reports.
• Team Leadership:Supervise and motivate a team of customer service representatives, providing guidance and support.
• Train and develop staff, ensuring they have the necessary skills and knowledge to perform their duties effectively.
• Foster a positive and collaborative work environment.
• Manage team schedules, and the fulfillment of the goals of each team member.
• Process Improvement:Identify and propose improvements to processes and procedures to increase efficiency and service quality.
• Implement and monitor continuous improvement initiatives.
• Ensure that the team members, comply with the company established processes.
• Communication and Coordination:Communicate effectively with clients and team members, both verbally and in writing (in English and Spanish).
• Coordinate with other departments to resolve issues and ensure comprehensive service delivery.
• Manage the SLA compliance of each account.
• On-Site Presence:Maintain a consistent on-site presence to support the team and facilitate communication.
• Participate in on-site meetings and training sessions.
• Perform Team Building activities.

Requisitos:

• Proven experience in account management and team leadership.
• Excellent communication and negotiation skills (both in English and Spanish).
• Ability to work under pressure and meet tight deadlines.
• Knowledge of customer management tools (CRM) and Microsoft Office.
• Analytical and problem-solving skills.
• Advanced level of english.
• Availability to work on-site at Solvo's offices.

Habilidades Deseadas:

• Experience in the customer service industry.
• Knowledge of continuous improvement methodologies.
• Ability to adapt to a dynamic work environment.

Beneficios:

• Competitive salary and additional benefits.
• Opportunities for growth and professional development.
• Dynamic and collaborative work environment.